Privacy Policy

 Bucks Frailty Care Consultancy Service Ltd
Company Number:16396528
Website: www.bucksfrailtycare.co.uk
Effective Date:01/08/2025

1. Who We Are

Bucks Frailty Care Consultancy Service Ltd is a private limited company providing specialist medical consultancy services for older adults. Our areas of assessment include frailty, continence, cognition, falls risk, medication review, and advance care planning.
We are registered with the Information Commissioner’s Office (ICO) under registration number ZB890918 for data protection compliance.

2. What This Policy Covers

This Privacy Policy outlines how we collect, use, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, date      of birth
• Contact Data: Address,      email, phone number, next of kin
• Health Data: Medical      history, current medications, care needs, capacity status
• Appointment Data: Dates,      consultation notes, assessment findings, recommendations
• Payment Data: Invoice      details and transaction records (we do not store card details)

This information is collected directly from clients, their families, or care providers with appropriate consent.

4. Why We Collect Your Data

We use your personal data to:

• Deliver clinical assessment and consultancy      services
• Communicate with you and share clinical      recommendations
• Maintain accurate clinical records and      comply with legal requirements
• Manage bookings, appointments, and billing
• Handle feedback, complaints, or incidents
• Improve service quality and patient safety

We do not use your data for marketing purposes.

5. Legal Basis for Processing

We process your personal and health data under the following lawful bases:

• Consent: Where you or your      authorised representative have given explicit permission
• Provision of Health Care:      Processing is necessary to deliver medical services
• Legal Obligation: To      comply with applicable laws and healthcare regulations
• Legitimate Interest: To      ensure safe, effective, and high-quality care

6. Data Sharing

We may share your data with:

• Your GP, care provider, or other relevant      health professionals (with your consent)
• Your legal representative or next of kin      (where appropriate)

We do not share your data with third parties for advertising or commercial purposes.

7. How We Store Your Data

All personal information is stored securely using encrypted systems and protected by strict access controls.
We retain client records for a minimum of five years, in line with professional and legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or      incomplete data
• Request deletion of your data, where      applicable
• Object to or restrict certain types of data      processing
• Lodge a complaint with the ICO via www.ico.org.uk

To exercise any of these rights, please contact us at: reception@bucksfrailtycare.co.uk

9. Cookies and Website Analytics

Our website may use cookies to enhance user experience. These cookies do not collect personally identifiable information unless you voluntarily submit it (e.g., via a contact form).

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

• Data Protection Lead
  Email: reception@bucksfrailtycare.co.uk
  Phone: 01296 323727      Mobile No: 07376627345