Terms & Conditions

 Bucks Frailty Care Consultancy Service Ltd
Company Number: 16396528
Website: www.bucksfrailtycare.co.uk
Effective Date: 01/08/2025

1. About Us

Bucks Frailty Care Consultancy Service Ltd is a private medical consultancy offering assessments and expert advice to support the care of older adults. Our services include frailty assessment, continence advice, cognitive review, falls risk evaluation, medication review, and advance care planning discussions, including resuscitation and treatment escalation preferences.

2. Nature of the Service

• Our services are advisory and assessment-based      only.
• We do not provide direct treatment, prescribe      medication, or deliver personal care.
• All advice and recommendations are      documented and shared with clients and/or their care providers, as      appropriate.

3. Eligibility for Use

• Clients must be aged 65 or over.
• If the client lacks capacity to participate      in the consultation, a next of kin or legal representative must arrange      the consultation on their behalf.
• For clients lacking capacity, appropriate      consent must be obtained from a legal representative or next of kin with      authority to do so.

4. Appointments & Bookings

• All consultations must be pre-booked online      via our website or by direct contact at least 48 hours (2 days) in      advance.
• Appointments are confirmed upon receipt of      payment, unless alternative arrangements have been agreed in writing.

5. Fees & Payment

• Fees are charged per consultation and      clearly stated at the time of booking.
• Payment is required in advance unless      otherwise agreed in writing.
• Accepted payment methods include PayPal and credit/debit card.
• Appointments may not be cancelled with less      than 24      hours’ notice. In such cases, the full fee may still be      charged.

6. Client Responsibilities

• Clients or their representatives must ensure      that relevant background information, medical history, current medication      lists, and basic measurements (e.g., height, weight, and blood pressure)      are available at the time of assessment.
• Clients are encouraged to share the outcomes      of the assessment with their GP or care provider for continued care and      implementation.

7. Confidentiality & Data Protection

• We are committed to protecting client      confidentiality in line with the UK General Data Protection Regulation (UK      GDPR) and the Data Protection Act 2018.
• Personal information will be stored securely      and used solely for the purpose of providing our services.
• Please refer to our Privacy Policy,      available on our website, for more details.

8. Limitations of Liability

• We accept no liability for outcomes arising      from the care delivered by third parties following our consultation.
• While we provide expert advice, the      implementation of recommendations is the responsibility of the client      and/or their care provider.

9. Complaints & Feedback

• We are committed to delivering a      high-quality service.
• If you have a complaint or wish to provide      feedback, please contact us in writing at reception@bucksfrailtycare.co.uk.
• We will respond to complaints in line with      our Complaints Policy, within 14 days of receiving the      complaint. A copy of the policy is available upon request.

10. Changes to Terms

We reserve the right to update these Terms and Conditions. Clients will be notified of any significant changes prior to their next scheduled appointment.

By booking a consultation with Bucks Frailty Care Consultancy Service Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions.