Terms & Conditions

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Bucks Frailty Care Consultancy Services Ltd
Company Number: 16396528
Website: www.bucksfrailtycare.co.uk
Effective Date: 01/05/2026

1. About Us

Bucks Frailty Care Consultancy Services Ltd is a private limited company providing independent, consultant-led medical consultancy and advisory services for adults aged 65 years and above.

Our services include specialist assessment and professional advice relating to frailty, falls risk, medication review, and advance care planning discussions, including resuscitation and treatment escalation preferences. All services are consultative and advisory only.

2. Nature of the Service and Regulatory Status

· Services are assessment- and advice-based only.

· We do not provide direct medical treatment, prescribe medication, deliver personal care, or provide ongoing clinical management.

· We do not assume clinical responsibility for clients.

· All assessments result in written recommendations intended to support decision-making by clients, families, GPs, and care providers.

Regulatory status:
Bucks Frailty Care Consultancy Services Ltd does not provide regulated activities as defined by the Care Quality Commission (CQC) and is therefore not required to be registered.  Responsibility for prescribing, treatment decisions and implementation of recommendations remains with the client’s usual healthcare professionals. 

3. Eligibility for Use

· Services are available to individuals aged 65 years and over.

·  Where there are concerns about a client’s capacity to make a particular decision, this will be considered in accordance with the Mental Capacity Act 2005. Where appropriate, a legally authorised representative may be involved, and decisions will be made in accordance with applicable legal requirements and best-interest principles. 

· For clients lacking capacity, appropriate consent must be obtained in accordance with the Mental Capacity Act 2005 and relevant best-interest principles.

4.  Medical Emergencies 

 Our service is not an emergency or urgent medical service and should not be used for urgent medical problems. If you require urgent medical advice, contact NHS 111 or your usual healthcare service. In a medical emergency, call 999 or attend the appropriate emergency service. 

5. Appointments and Bookings

· All consultations must be pre-booked via our website or by direct contact at least 24 hours (1 day) in advance.

· Appointments are confirmed upon receipt of payment unless alternative arrangements are agreed in writing.

·  Virtual consultations are normally delivered via Zoom Pro or another secure platform notified to the client.  Clients are responsible for ensuring they have suitable internet access and a private environment.

· We reserve the right to decline or postpone a consultation if insufficient information is provided or if the service requested falls outside our advisory scope.

6. Fees and Payment

· Fees are charged per consultation and are clearly stated at the time of booking.

· Payment is required in advance, unless otherwise agreed in writing.

· Accepted payment methods include credit/debit cards.

·  Cancellations made by the client with less than 12 hours’ notice may be charged in full. . . If we need to cancel an appointment, the client will be offered an alternative appointment or a full refund. 

7. Client Responsibilities

Clients or their representatives are responsible for:

· Providing accurate and relevant background information, including medical history and current medications

· Ensuring basic measurements (height, weight, blood pressure) are available where requested

·  Sharing recommendations with their GP or other healthcare professional where appropriate and where the client has chosen to do so. 

· Ensuring a private, safe environment for virtual consultations

8. Consent, Confidentiality, and Data Protection

· Clinical consent forms are collected using Microsoft Forms under our Microsoft 365 Business account.

· Written reports and correspondence are stored securely using Microsoft OneDrive and a password-protected business computer.

· Personal data is processed solely for the purposes of delivering consultancy services.

· Full details are available in our Privacy Policy on our website.

 . Personal information, including health information, is processed and stored in accordance with applicable data-protection legislation. Please see our Privacy Policy for full information about how we collect, use, store and share personal data. 

9. Limitations of Liability

· We are not responsible for the implementation of recommendations or outcomes arising from actions taken by third parties, including GPs, care homes, or other healthcare providers.

· Liability is limited to the provision of professional advisory services based on the information provided at the time of assessment.

· Nothing in these Terms excludes or limits liability for death or personal injury arising from negligence where such exclusion is unlawful.

10. Complaints and Feedback

We aim to deliver a high-quality and professional service.

· Complaints or feedback should be submitted in writing to reception@bucksfrailtycare.co.uk.

·  We aim to acknowledge and respond to complaints within the timescales set out in our Complaints Policy. A copy is available on request. 

11. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions. Clients will be notified of any significant changes prior to their next scheduled appointment.

By booking a consultation with Bucks Frailty Care Consultancy Services Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions.

 These Terms and Conditions are governed by the laws of England and Wales. 

Bucks Frailty Care Consultancy Services Ltd
Email: reception@bucksfrailtycare.co.uk

Office Telephone Number: 01296320402 (Opening hours only)
Mobile Telephone Number: 07376 627345 (Opening hours only)