Frequently Asked Questions

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1. What is Bucks Frailty Care?
Bucks Frailty Care Consultancy Services Ltd is an independent, consultant-led medical consultancy providing virtual specialist advice for adults aged 65 and over. The service is led by an experienced NHS Consultant Geriatrician.

2. Who is the service for?
The service is for adults aged 65 and over who may benefit from specialist advice about frailty, falls, bone health or medication. Family members or carers may also be involved with the individual's agreement where appropriate.

3. What services do you offer?
We currently offer:

• Falls & Frailty Review – Assessment and advice relating to falls, mobility, frailty and associated risks. 
• Bone Health Review – Advice about osteoporosis, fracture risk and bone protection. 
• Medication Review – Review of medicines that may contribute to side effects, dizziness, confusion, falls or other concerns. 

We also provide independent specialist advice to help patients and families better understand their care options.

4. Is this an NHS service?
No. Bucks Frailty Care Consultancy Services Ltd is an independent private service. It is separate from the NHS and is intended to complement, rather than replace, your usual NHS or GP care.

5. Do you prescribe medication or provide treatment?
No. The service provides specialist assessment, advice and written recommendations. We do not prescribe medication or provide ongoing clinical management. Where changes to treatment are recommended, these should be discussed with the appropriate GP or healthcare professional.

6. Is the service registered with the CQC?
Bucks Frailty Care Consultancy Services Ltd does not currently provide regulated activities requiring registration with the Care Quality Commission (CQC). Our service is consultative and advisory in nature.

7. How are consultations carried out?
Consultations are conducted securely online by video. You will receive the necessary joining information before your appointment.

8. How long is an appointment?
Our standard consultations are 45 minutes. If you are unsure which service is appropriate, you can book a free 10-minute introductory call.

9. How much does it cost?
Our current consultation fees are shown on the booking page. Please check the booking page for the latest prices before making an appointment.

10. What should I have available for my consultation?
Where relevant, it can be helpful to have your current medication list, relevant medical information and any recent measurements or results requested before the consultation.

11. Will I receive anything after the consultation?
Where appropriate, you will receive written recommendations following your consultation, which can be shared with your GP or healthcare team.

12. Is my information confidential?
Yes. Personal and health information is handled in accordance with applicable UK data-protection requirements. Please see our Privacy Policy for further details.

13. Can I withdraw my consent?
You can withdraw consent where consent is the basis for the particular activity. Please contact us if you have any questions about consent or the use of your information.

14. What if I need urgent medical help?
Bucks Frailty Care is not an emergency or urgent medical service. For urgent medical advice, contact NHS 111 or your usual healthcare service. In a medical emergency, call 999.

15. How do I book an appointment?
Appointments can be booked directly through our website. Any required consent information should be completed before the consultation.